|By Carmelo Turdo|
AAKS Director of Maintenance
The Air Associates of Kansas maintenance staff is highly experienced, with Steve Mooney himself devoting over 30 years to his craft in the Kansas City/Olathe area. Mooney's staff provides consistently excellent service, and customers have responded by keeping his crews busy enough to prevent any layoffs even during the leaner months. And a good reputation is invaluable to continued success.
The Air Associates of Kansas maintenance department demonstrates outstanding customer service to aircraft owners as well as to other local aviation service providers. "It’s a pretty small community when you look at aviation," Mooney said. "If you don’t know someone, you know someone who does. We have a good relationship with other service centers. On occasion we swap out inventory or borrow tools, especially items you only use once or twice a year.” He added, with all sincerity, "We do not try to take each other’s customers.”
Outstanding customer service is the norm at the Air Associates of Kansas and Air Associates of Missouri locations. "We strive to provide the best possible customer service in all areas of our business," Air Associates President Tom Cargin told The Aero Experience during our visit. Aircraft
owners and operators needing maintenance services at Johnson County Executive Airport seem satisfied with the results.
The Aero Experience appreciates the hospitality shown by the Air Associates of Kansas staff during our visit. Special thanks to Steve Mooney and Tom Cargin for taking time out for the interviews necessary to produce this feature article.